Monday to Saturday
(excluding Public Holidays and eve of New Year, Chinese New Year and Christmas)
10:00am to 2:00pm
2:00pm to 6:00pm
6:00pm to 10:00pm
Re-delivery
(For unsuccessful delivery due to e.g. incorrect/invalid address provided, recipient not present at home on scheduled delivery date and time)
Order amendment or cancellation
(within 7 days of scheduled delivery date)
For enquiries on medication delivery service, please contact our pharmacy at (65) 6436 8091 (Monday to Friday, 9:30 am to 5:00 pm).
For terms and conditions on NCCS Medication Delivery Service (MDS), please visit: https://www.singhealth.com.sg/patient-care/patient-visitor-info/medicine-order-terms-of-use
Q: Can I use the medication delivery service if my prescription is from another SingHealth Institution e.g SGH?
No. Due to clinical safety issues and availability of medications, we are only able to process requests for NCCS prescriptions.
Q: Can I use the medication delivery service if the original prescription is with me?
No. It is a regulatory requirement that the original prescription have to be sighted by our pharmacist.
Q: Are there medications that cannot be delivered?
We can deliver medication available in NCCS formulary. There are certain medications such as controlled drugs, which cannot be delivered due to regulatory control and must be collected at the pharmacy.
Q: What can I do if some of the medications in my NCCS prescription is not available at your pharmacy?
You can arrange for delivery of the medications available at our pharmacy, and we will return the original prescription to you to purchase the other medications at another pharmacy.
Q: If I urgently need my medication, can my medications be delivered within 7 days?
If you urgently need your prescription filled, it is best that you personally collect your medications at the pharmacy with your valid and original prescription.
If your original prescription is with us, you can call us at (65) 62437232 or (65) 62437234 on Monday to Friday (except Public holidays) from 9:30am to 5:00pm to arrange for self-collection at the pharmacy. Your medications will be packed in advance for pick-up.
Q: Can I get my original prescription back after the delivery?
If your prescription is partially filled (i.e. there is balance supply on the prescription), you may request for your original prescription to be included in your medication package. However, you will not be able to arrange for another medication delivery if your original prescription is not with us.
If your prescription is fully filled (i.e. there is no more balance supply on the prescription), the pharmacy will retain the prescription for legal requirements. You can however request for a copy of the prescription to be included in your medication package.
Q: Which areas do you deliver to?
We deliver to all residential addresses within Singapore, except Jurong Island Checkpoint, Jurong Island, Sentosa Island and Pulau Ubin.
Q: How can I be sure that my medication can reach me safely?
Both healthcare and logistics service providers must adhere to standards for medication delivery on proper storage, security, traceability and safety of medication during the delivery process, and compliance with legal and professional requirements.
Q: Why can’t I collect longer duration of medications each time?
Institution has guidance on duration of each medication supply to ensure patients received supply with good expiry date and to ensure all patients are able to receive their medications with no interruptions.
Q: I have other questions on Medication Delivery Service. Who can I contact?
You can contact us at (65) 62437232 or (65) 62437234 on Monday to Friday (except public holidays) from 9:30am to 5:00pm
Our Outpatient Pharmacy supplies mainly self-administered medication to patients. Other services available at our Outpatient Pharmacy include:
Medication Management
This service is designed to help you manage your medicines appropriately.
You may therefore make an appointment with our pharmacists at (65) 6436 8091 if you have:
Outpatient Pharmacy Helpdesk
Our aim is to enhance, expand and extend the quality of care available to our patients and their caregivers. This helpdesk can help you with:
Counseling Services
We provide counseling on the proper use of prescribed medicines, their side effects, the precautions to be taken, drug interactions, proper storage conditions, management of missed doses and other information peculiar to a specific drug or patient.
Smoking Cessation Counseling
At the National Cancer Centre Singapore, we understand the unique challenges of quitting smoking while focusing on cancer treatments. If you are a cancer patient who smokes, you should consider quitting smoking, whether or not your cancer is smoking-related. Studies have shown that cancer patients who stop smoking tend to have better responses to chemotherapy and/or radiotherapy, and have fewer side effects from treatments. We ensure that patients who are interested in quitting smoking are offered support.
Your consult with our counselors will cover the following:
For an appointment, you may obtain your Oncologist's referral or contact us directly.
Location
Level 1, National Cancer Centre Singapore
Opening Hours
Monday - Friday: 9.00am - 5.00pm
Saturday: 9.00am - 12.30pm
Sunday/Public Holiday: Closed
Contact Us
Tel: +65 64368091
Fax: +65 6220 1347
Click here for E-enquiry.
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