Pharmacy Services

Pre-Order Prescription (POP)

Coming to NCCS? Grab your medication and go! Follow the steps below.

1. Find out if you are eligible for pre-order prescription
   You can arrange to collect your medication if:
   
   ✓You have submitted your original NCCS prescription to our pharmacy or clinic staff
   
   We are unable to provide the pre-order service if:
   
   ✗ We do not carry the medications that you require
   ✗ We do not have your original prescription
   
   
2. Arrange for collection
   (i) Leave your original prescription with our clinic or pharmacy staff at NCCS Pharmacy Counter 2. Before you do so, remember to take a photo of your prescription for personal record.
   
   (ii) Fix a POP date through one of the following methods:
   
   A) Over the counter at NCCS Pharmacy Counter 2
   B) Call NCCS Pharmacy at (65) 6243 7232 / (65) 6243 7234 (Monday to Friday, excluding Public Holidays, 9:30 am to 5:00 pm)
   
   - Please note that the earliest collection date available will be at least two (2) days from the time of your request. This will allow us some lead time to process your order.
   - You will receive a confirmation SMS with the collection details.

Medication Delivery Service (MDS)

Wait in the comfort of your home and have your medication delivered right to your doorstep. It’s free! Just follow the steps below.

1. Find out if you are eligible for medication delivery service
   You can arrange for your medication to be delivered to you if:
   
   ✓You have submitted your original NCCS prescription to our pharmacy or clinic staff
   ✓Have sufficient medication for at least one (1) week
   
   We are not able to deliver the following medication:
   ✗ Prescriptions from other institutions
   ✗ Controlled drugs
   ✗ Medications not kept at NCCS
   ✗ Milk Feeds
   
   
2.  Arrange your delivery
   
   (i) Leave your original prescription with our clinic or pharmacy staff. Before you do so, remember to take a photo of your prescription for personal record.
   
   (ii) Decide on your preferred delivery time slot:
   
   

   ​Monday to Saturday (excluding Public Holidays and eve of New Year, Chinese New Year and Christmas)

   10:00am to 2:00pm 2:00pm to 6:00pm 6:00pm to 10:00pm​

   
   
   (iii) Arrange for medication delivery through one of the following methods:
   
   A) Call NCCS Pharmacy at (65) 6243 7232 / (65) 6243 7234 (Monday to Friday, excluding Public Holidays, 9:30 am to 5:00 pm)
   
   B) Fill up the online form at http://bit.ly/nccsmds-form
   
   - Please note that the earliest delivery date available will be at least 7 days from the time of your request. This will allow us some lead time to process your order.
   - Our staff will contact you within three (3) working days to confirm your delivery.
   - Please do not submit multiple requests for the same order as this may prevent us from getting back to you sooner.
   
   
3. Wait at home to receive your medication
   Please ensure that someone aged 18 years old and above is home to receive your medication at the scheduled delivery time. Your medication parcel cannot be left outside your home unattended. Please check your parcel to be sure that your order is correct.
   
   
4. Make payment for your medication, if applicable
   Payment is only required for medications that are not claimable by MediSave or insurance. You should receive your bill invoice within one (1) week of your scheduled delivery.
   
   Modes of payment:
   
   A) Online Payment
   (i) Go to: https://eservices.healthhub.sg/public/payments/singhealth/bill
   (ii) Select + Add Other Bills
   (iii) Select National Cancer Centre Singapore as the institution
   (iv) Enter Invoice Number (e.g. H219012345A001)
   
   B) AXS Machine
   (i) Select Bills
   (ii) Select Healthcare
   (iii) Select National Cancer Centre Singapore as the institution
   (iv) Enter Invoice Number (e.g. H219012345A001)
   
   C) Health Buddy/ HealthHub
   (i) Select Payment / $
   (ii) Login to SingPass
   

MEDICATION DELIVERY SERVICE CHARGES

For enquiries on medication delivery service, please contact our pharmacy at (65) 6436 8091 (Monday to Friday, 9:30 am to 5:00 pm).

For terms and conditions on NCCS Medication Delivery Service (MDS), please visit here.

Other Services

Our Outpatient Pharmacy supplies mainly self-administered medication to patients. Other services available at our Outpatient Pharmacy include:

Medication Management

This service is designed to help you manage your medicines appropriately.

• We help you reorganise your medicines by sorting them out, disposing the unnecessary or expired ones, and re-labeling them.
• We offer counseling and advice on the proper use of medicines.
• We provide medication information materials.

You may therefore make an appointment with our pharmacists at (65) 6436 8091 if you have:

• Medicines at home that can no longer be used.
• Queries on the safe disposal of your medicines.
• Queries on the proper medicine indication and instruction.

Outpatient Pharmacy Helpdesk

Our aim is to enhance, expand and extend the quality of care available to our patients and their caregivers. This helpdesk can help you with:

• Additional supply of drugs should your appointment be deferred.
• Supply of maintenance drugs should you be prescribed insufficiently to last till your next doctor's visit.
• Arrangement for home delivery of prescribed drugs or retail items.
• Re-fill of maintenance drugs remaining in a valid prescription.

Counseling Services

We provide counseling on the proper use of prescribed medicines, their side effects, the precautions to be taken, drug interactions, proper storage conditions, management of missed doses and other information peculiar to a specific drug or patient.

Smoking Cessation Counseling

At the National Cancer Centre Singapore, we understand the unique challenges of quitting smoking while focusing on cancer treatments. If you are a cancer patient who smokes, you should consider quitting smoking, whether or not your cancer is smoking-related. Studies have shown that cancer patients who stop smoking tend to have better responses to chemotherapy and/or radiotherapy, and have fewer side effects from treatments. We ensure that patients who are interested in quitting smoking are offered support.

Your consult with our counselors will cover the following:

• Assessment of your medical history and cancer treatment status
• Assessment of your smoking behaviour and triggers
• Formulation of a suitable quit smoking plan to suit your lifestyle and cancer treatment schedule
• Assessment of your need for nicotine replacement and/or behavioural therapies
• Management of cravings, stress and withdrawal symptoms

For an appointment, you may obtain your Oncologist's referral or contact us directly.

Location

Level 1, National Cancer Centre Singapore

Opening Hours

Monday - Friday: 9.00am - 5.00pm

Saturday: 9.00am - 12.30pm

Sunday/Public Holiday: Closed

Contact Us

Tel: +65 64368091

Fax: +65 6220 1347

Click here for E-enquiry.