When seeing a doctor (Outpatient Guide)

How to prepare for your visit

How do I prepare for my appointment?

What do I bring for my first appointment?

For your first visit, please bring:

1. NRIC or Birth Certificate (if you are under 15)
2. Passport and Employment Pass / Work Permit (if you are a foreigner)
3. Medical Benefit Cards e.g. Civil Service Card / Public Service Card / Letter of Guarantee (if any)
4. Referral letter written by your doctor
5. Any other medical reports / biopsy results / x-ray films etc

For your follow-up appointment(s), please bring your appointment card/list to facilitate a smooth registration process.

What to expect during your visit

Please arrive at least 10 minutes before the appointment time at the specified clinic for registration.

What is the registration process?

For first visit: 

Register yourself at our Self Registration Kiosk in the clinic. Our staff will attend to you shortly. Please note that the queue number given is not sequential.

To ensure that the correct care and service is rendered to you, our staff will ask for your name and NRIC or Address or Date of Birth at every point of your care contact.

For follow-up visit (s):   

You may register via SingHealth Health Buddy app on your handphone or at the Self Registration Kiosk.

Mobile Registration

You will receive a SMS on the day of your appointment inviting you to register through Health Buddy app.

A queue number will be generated upon successful registration. You will be able to monitor the queue from the Health Buddy app and arrive at the clinic before your appointment time.

When you arrive at the clinic physically, proceed to check-in at the respective Clinic Self-Registration Kiosk.

Kiosk Registration

Follow the instructions as indicated on the kiosk. After registering, you will be issued a queue number with a journey. Just proceed to the next service station upon successful registration.

In the event of an unsuccessful self-registration, you will be issued with a queue number from the kiosk. Please proceed to the waiting area and our staff will attend to you shortly.

Do note that the queue numbers displayed on the queue board are not in running sequence.

You can go for your meals or attend to other matters while waiting to see your doctor. If you have registered for SMS Queue Reminder Service, a SMS will be sent to your handphone to remind you of your appointment.

*If you need to change or cancel your appointment, please do so at least three working days before the scheduled appointment. This will help another patient waiting for medical attention to get an earlier appointment.

Where do I go for blood investigations?

Kindly proceed to Level 10, Patient Care Services.  You are required to register and make payment before blood tests are done.

If you need to do blood investigations before your consultation (on arrival), you may choose to do it:
    

1. Before day of appointment – You may leave the Centre after blood-taking. On your consultation day, please present the blood test slip (given by lab technician) together with the appointment card/list at the counter.

2. On appointment day – Depending on the type of blood test you require, please arrive at Patient Care Services (Level 10) 1 - 1.5 hours before your appointment time. Upon completion of blood taking, you will be issued a blood test slip. Proceed to the respective clinic or treatment unit and present the slip to the counter staff.

Which doctor will I see?

You will be assigned to oncologists specialised in treating your medical condition.

 Click here for a list of our specialists.

How long will my visit take?

Average time for your visit may take 1 - 3 hours, depending on the complexity of the conditions seen in the clinic on that day. Long consultation waiting times can also occur when doctors are called to attend to emergencies in the operating theatres or wards.

Charges and Payments

What are the consultation charges?

For charges, please click here.

What payment modes can I use?
We accept cash, credit cards, NETS and cheques. Tax invoices are issued for all payments. Please check the tax invoices issued and report any discrepancies to the counter staff immediately. .

Click here for more information on Medisave and payment.

How do I get to NCCS?

Click here for directions.

After your visit

How do I view or change my appointment?

You can do it online or via the "Appointment" button below or in the left side bar.

Last updated 17th Oct 2018

Visiting Hours & Guide

Operating hours
Mon to Fri : 8.30am to 5.30pm
Sat  : 8.30am to 12.30pm
(Closed on Sun & PH)

Laboratory Services (Phlebotomy)
Mon to Fri : 7.30am to 5.30pm
Sat  : 7.30am to 12pm
(Closed on Sun & PH)

Carparks and Parking Charges
Please click here for carpark information.

Charges & Payments

Click here for info.

Clinical Specialties and Services

Medical Oncology

Surgery & Surgical Oncology, SGH and NCCS

Radiation Oncology

Oncologic Imaging

Supportive & Palliative Care

Click here for Useful Telephone Numbers.