During Your Visit

We aim to provide you with a supportive and comfortable environment as you navigate your cancer care journey. Here’s what you can expect during your appointment:

1. Registration: 
   For first visit: Register yourself at our Self Registration Kiosk in the clinic. Our staff will attend to you shortly. Please note that the queue number given is not sequential. To ensure that the correct care and service is rendered to you, our staff will ask for your name and NRIC or Address or Date of Birth at every point of your care contact.
   
   For follow-up visit (s): You may register via SingHealth Health Buddy app on your handphone or at the Self Registration Kiosk.
   Mobile Registration
   You will receive a SMS on the day of your appointment inviting you to register through Health Buddy app.
   
   A queue number will be generated upon successful registration. You will be able to monitor the queue from the Health Buddy app and arrive at the clinic before your appointment time.
   
   When you arrive at the clinic physically, proceed to check-in at the respective Clinic Self-Registration Kiosk.
   
   Kiosk Registration
   
   Follow the instructions as indicated on the kiosk. After registering, you will be issued a queue number with a journey. Just proceed to the next service station upon successful registration.
   
   In the event of an unsuccessful self-registration, you will be issued with a queue number from the kiosk. Please proceed to the waiting area and our staff will attend to you shortly.
   
   Do note that the queue numbers displayed on the queue board are not in running sequence.
   
   You can go for your meals or attend to other matters while waiting to see your doctor. If you have registered for SMS Queue Reminder Service, a SMS will be sent to your handphone to remind you of your appointment.
   
   *If you need to change or cancel your appointment, please do so at least three working days before the scheduled appointment. This will help another patient waiting for medical attention to get an earlier appointment.
   
2. Consultation: You will meet with your healthcare team, which may include oncologists, nurses, and other specialists. They will discuss your medical history, current symptoms, and any concerns you may have. This is a great opportunity to ask questions and clarify any doubts regarding your diagnosis and treatment options.
3. Examinations and Tests: Depending on your specific needs, you may undergo physical examinations, blood tests, imaging scans, or other diagnostic procedures during your visit. Our team will explain each step and its purpose to ensure you are informed and comfortable.
4. Treatment Planning: If you are starting treatment, your healthcare team will discuss the treatment plan tailored to your needs. This may include chemotherapy, radiation therapy, or other modalities. You will receive detailed information about what to expect, potential side effects, and how to manage them.
5. Support Services: NCCS offers various support services, including counseling, nutritional advice, and palliative care. Our team will inform you about these resources and how they can assist you during your treatment journey.
6. Follow-Up Appointments: Before you leave, your healthcare team will discuss any necessary follow-up appointments and what to expect in the coming weeks. It’s important to keep these appointments to monitor your progress and adjust your treatment as needed.
7. Feedback and Concerns: We value your feedback. If you have any concerns during your visit, please do not hesitate to speak with a member of our team. We are here to support you and ensure your experience is as positive as possible.