A. Appointments at NCCS (SGH Campus)

Will I be attended to by the same treating doctor/care team when I go to NCCS (SGH Campus) during this temporary relocation? Yes, you will be cared for by the same treating doctor when you’re seen at NCCS (SGH Campus). This is to ensure the continuity of care and treatment during this transition period. Will my medical records from CGH be accessible by my doctor at NCCS (SGH Campus)? Do I need to bring anything special to my first appointment at NCCS (SGH Campus)? Your medical records for care received within Singapore’s public healthcare system are accessible electronically by your treating doctor and care team at NCCS (SGH Campus). There is no need to bring any additional documents, reports or scans, unless they were done in a private healthcare setting or overseas. Will there be any changes to how much I pay for my clinic visits/treatment when I go to NCCS (SGH Campus)? There is no change in charges for your clinic visits or treatment at NCCS (SGH Campus). Who can I contact if I experience any treatment-related side effects before my next appointment at NCCS (SGH Campus)? If you experience any cancer treatment side effects before your next appointment, you can make an appointment to see our doctor at the Chemotherapy Review Clinic at Level 12, Clinic 12B (Monday to Friday: 1000 to 1300hrs). For chemotherapy infusion-related side effects, please contact the Chemotherapy Infusion Helpline (CIH) service at Tel: 6436 8132 (Monday to Friday: 0830 to 1300hrs and 1400 to 1700hrs) or NCCS Call Centre at Tel: 6436 8000 on Saturdays (0830 to 1230hrs) to arrange for your treating doctor to contact you. If you experience serious symptoms such as shortness of breath or chest pain, please visit the nearest hospital’s emergency medicine department for urgent care. Who can I contact if I want to change my appointment date or check on my appointments? To request a change in your appointment, please contact NCCS Appointment Scheduling at Tel: 6436 8088. For any enquiries related to your scheduled appointments, please contact NCCS Call Centre at Tel: 6436 8000. What should I do or where do I go when I arrive at NCCS (SGH Campus) for my first appointment? When you arrive at NCCS (SGH Campus), go to Lift Lobby B to take the lift to Level 15 and proceed to Clinic 15G. Register at the Self-Service Station in Clinic 15G to get your queue number. If you have already done mobile registration via the HealthHub app before reaching NCCS (SGH Campus), please check in at the Self-Service Station in Clinic 15G, so that staff know that you have arrived at the clinic. If you require any assistance, please approach our service ambassadors on Level 1 or clinic staff at Clinic 15G.

B. Blood Test Appointments

How will blood tests be arranged at NCCS (SGH Campus), i.e., will it be on a walk-in basis similar to current arrangement at CGH? All blood tests for clinic consultation and chemotherapy treatment will be by appointment only. Blood tests will be done before your clinic consult/chemotherapy treatment. Patients scheduled for blood test should take the lift from Lift Lobby B to Level 15 and go to Clinic 15G for their blood test appointments. For greater convenience, patients can utilise the home care blood taking services, so that your blood test can be done at home before the day of your chemotherapy treatment or clinic consult at NCCS (SGH Campus). The home care blood taking service has a service fee charged by the home care provider, in addition to the cost of the blood test. The out-of-pocket amount patients would pay for this service ranges from $0-$110 for Singaporeans and PRs, depending on the government subsidy level and eligibility for support from the NCCS Cancer Fund. Please note that the service fee charge is not claimable under MediShield Life and MediSave. Patients can approach clinic staff for more information on the home care blood taking service.

Will I have my routine scans done at CGH or NCCS (SGH Campus) during this period? Patients from NCCS-CGH Service will continue to have their routine scans done at CGH. How do I reschedule my scan appointment, if I can’t make it on the date that is given? To reschedule or change your scan appointment, please contact CGH radiology at Tel: 67898883.

Where can I collect my oral medication at NCCS (SGH Campus)? You can collect your medication from the outpatient pharmacy located at Level 2, NCCS (SGH Campus). We seek your understanding that the average wait time to collect your medication may be longer due to a higher patient load at the outpatient pharmacy at NCCS (SGH Campus). If you still have sufficient stock of regular medication at home, you can choose to arrange for Medication Delivery Service which is available at NCCS (SGH Campus). Click here to find out more about MDS. Please note that certain medications or items such as controlled drugs cannot be delivered by Medication Delivery Service and must be collected from the outpatient pharmacy located at Level 2, NCCS (SGH Campus). If I need medication top up, can I choose to collect my medication at CGH so that I don’t need to travel? Cancer medications will not be available for collection at CGH during this transition period. Patients can collect medication at the outpatient pharmacy at Level 2, NCCS (SGH Campus) or opt for Medication Delivery Service to have the medication delivered to their home.

E. Coming to NCCS (SGH Campus)

How do I get to NCCS (SGH Campus)? We are located at 30 Hospital Boulevard, Singapore 168583, next to Outram MRT station. Click here for information on how to get to NCCS (SGH Campus).

F. Resumption of service at NCCS-CGH Service

When will the renovation be finished, so I can go back to CGH to continue my treatment there? Once the renovation is completed in 2027, your care will resume at CGH. You will be informed at least 1 month before NCCS-CGH Service resumes.

NCCS-CGH Service Relocation

This information is only for patients of NCCS-CGH Service whose care will be seen at NCCS at SGH Campus with effect from 12 October 2026

The NCCS-CGH Service is being upgraded to improve our patients’ experience. During the renovation, NCCS-CGH clinical services will be temporarily relocated to NCCS at SGH Campus with effect from 12 October 2026 until further notice.

From 12 October 2026, patients of NCCS-CGH Service will have their clinic appointments, chemotherapy treatment, and blood tests at NCCS at SGH Campus. To offer convenience, patients will continue to have their imaging scans (e.g., MRI, CT) done close to home at CGH.

For patients of the NCCS-CGH Service:

Here’s what you need to know when you come to NCCS (SGH Campus) for your care:

NCCS-CGH Service Patients’ Journey at NCCS (SGH Campus)

Clinic Appointments

When you arrive at NCCS at SGH Campus, go to lift lobby B to take the lift to Level 15 and proceed to Clinic 15G
Register at the Self-Service Station in Clinic 15G to collect your queue number
Proceed to the waiting area after taking your height and weight
When your queue number is called, proceed to the clinic room

Chemotherapy Treatment at Ambulatory Treatment Unit (ATU)

Registration

Go to lift lobby B to take the lift to Level 10, ATU for chemotherapy treatment
Register at the Self-Service Station at ATU to collect your queue number. You will be informed if you need to see the nurse for screening before starting your treatment.
Proceed to the waiting area after receiving your wristband and Ultra-wide Band (UWB) tags
When your queue number is called, proceed to Suite D for chemotherapy

Blood Test (if required)

All blood tests are by appointment only. You will be notified of your appointment via SMS and receive an SMS reminder 1 day prior to the day of the appointment.

Go to lift lobby B to take the lift to Level 15 and proceed to Clinic 15G
Register at the Self-Service Station in Clinic 15G to collect your queue number
Proceed to the Blood Test Room when your queue number is called

Medication Collection

Proceed to Pharmacy at Level 2 to collect your medication
You may also arrange for Medication Delivery Service (MDS) to have your medication delivered to your home. Click here to find out more about MDS.

Payment & Next Appointment

Check your bill via the HealthHub app and make payment via the app or AXS
For on-site payment via NETS or credit card, proceed to the Self-Service Station@Level 15. For payment via cash, proceed to Patient Service Centre@Level 1.
You will receive an SMS or a push notification from the HealthHub app with your next appointment date

FAQs

Expand All

Will I be attended to by the same treating doctor/care team when I go to NCCS (SGH Campus) during this temporary relocation?
Yes, you will be cared for by the same treating doctor when you’re seen at NCCS (SGH Campus). This is to ensure the continuity of care and treatment during this transition period.
Will my medical records from CGH be accessible by my doctor at NCCS (SGH Campus)? Do I need to bring anything special to my first appointment at NCCS (SGH Campus)?
Your medical records for care received within Singapore’s public healthcare system are accessible electronically by your treating doctor and care team at NCCS (SGH Campus). There is no need to bring any additional documents, reports or scans, unless they were done in a private healthcare setting or overseas.
Will there be any changes to how much I pay for my clinic visits/treatment when I go to NCCS (SGH Campus)?
There is no change in charges for your clinic visits or treatment at NCCS (SGH Campus).
Who can I contact if I experience any treatment-related side effects before my next appointment at NCCS (SGH Campus)?
If you experience any cancer treatment side effects before your next appointment, you can make an appointment to see our doctor at the Chemotherapy Review Clinic at Level 12, Clinic 12B (Monday to Friday: 1000 to 1300hrs).

For chemotherapy infusion-related side effects, please contact the Chemotherapy Infusion Helpline (CIH) service at Tel: 6436 8132 (Monday to Friday: 0830 to 1300hrs and 1400 to 1700hrs) or NCCS Call Centre at Tel: 6436 8000 on Saturdays (0830 to 1230hrs) to arrange for your treating doctor to contact you.

If you experience serious symptoms such as shortness of breath or chest pain, please visit the nearest hospital’s emergency medicine department for urgent care.
Who can I contact if I want to change my appointment date or check on my appointments?
To request a change in your appointment, please contact NCCS Appointment Scheduling at Tel: 6436 8088.

For any enquiries related to your scheduled appointments, please contact NCCS Call Centre at Tel: 6436 8000.
What should I do or where do I go when I arrive at NCCS (SGH Campus) for my first appointment?
When you arrive at NCCS (SGH Campus), go to Lift Lobby B to take the lift to Level 15 and proceed to Clinic 15G. Register at the Self-Service Station in Clinic 15G to get your queue number.

If you have already done mobile registration via the HealthHub app before reaching NCCS (SGH Campus), please check in at the Self-Service Station in Clinic 15G, so that staff know that you have arrived at the clinic.

If you require any assistance, please approach our service ambassadors on Level 1 or clinic staff at Clinic 15G.

How will blood tests be arranged at NCCS (SGH Campus), i.e., will it be on a walk-in basis similar to current arrangement at CGH?
All blood tests for clinic consultation and chemotherapy treatment will be by appointment only. Blood tests will be done before your clinic consult/chemotherapy treatment. Patients scheduled for blood test should take the lift from Lift Lobby B to Level 15 and go to Clinic 15G for their blood test appointments.

For greater convenience, patients can utilise the home care blood taking services, so that your blood test can be done at home before the day of your chemotherapy treatment or clinic consult at NCCS (SGH Campus).

The home care blood taking service has a service fee charged by the home care provider, in addition to the cost of the blood test. The out-of-pocket amount patients would pay for this service ranges from $0-$110 for Singaporeans and PRs, depending on the government subsidy level and eligibility for support from the NCCS Cancer Fund. Please note that the service fee charge is not claimable under MediShield Life and MediSave. Patients can approach clinic staff for more information on the home care blood taking service.

Will I have my routine scans done at CGH or NCCS (SGH Campus) during this period?
Patients from NCCS-CGH Service will continue to have their routine scans done at CGH.
How do I reschedule my scan appointment, if I can’t make it on the date that is given?
To reschedule or change your scan appointment, please contact CGH radiology at Tel: 67898883.

Where can I collect my oral medication at NCCS (SGH Campus)?
You can collect your medication from the outpatient pharmacy located at Level 2, NCCS (SGH Campus). We seek your understanding that the average wait time to collect your medication may be longer due to a higher patient load at the outpatient pharmacy at NCCS (SGH Campus).

If you still have sufficient stock of regular medication at home, you can choose to arrange for Medication Delivery Service which is available at NCCS (SGH Campus). Click here to find out more about MDS.

Please note that certain medications or items such as controlled drugs cannot be delivered by Medication Delivery Service and must be collected from the outpatient pharmacy located at Level 2, NCCS (SGH Campus).
If I need medication top up, can I choose to collect my medication at CGH so that I don’t need to travel?
Cancer medications will not be available for collection at CGH during this transition period. Patients can collect medication at the outpatient pharmacy at Level 2, NCCS (SGH Campus) or opt for Medication Delivery Service to have the medication delivered to their home.

How do I get to NCCS (SGH Campus)?
We are located at 30 Hospital Boulevard, Singapore 168583, next to Outram MRT station. Click here for information on how to get to NCCS (SGH Campus).

When will the renovation be finished, so I can go back to CGH to continue my treatment there?
Once the renovation is completed in 2027, your care will resume at CGH. You will be informed at least 1 month before NCCS-CGH Service resumes.