What is required during the request for medical information?

Patient’s written consent (Form A) Patient's NRIC / Identification documents Medical Report Fees (see table below) Payment (Form C) Other supporting documents, e.g. marriage certificate, birth certificate and letters of administration, as proof of the representative's relationship to the patient. NOTE: Please refer to Notes on Application for more details. Kindly ensure all fields are completed and filled out correctly to avoid delays in processing. We can only process your application upon fulfilling the verification and receipt of all necessary forms, supporting documents and payment.

Who can request for a Medical Report?

Patients aged 21 years and above A patient who is a minor may apply for a medical report with the consent of both parents or legal guardian. If the patient is deceased or mentally incompetent, consent is required from the appointed representative of the estate. If there is no representative appointed for the estate, a separate Letter of Undertaking must be completed by all immediate next-of-kin of the patient. Copies of the death certificate and other supporting documents e.g. marriage certificate, birth certificate, and letters of administration, as proof of your relationship to the patient must be submitted together with the application. Interested third parties, with the consent of the patient.

How soon can I obtain the requested medical information?

As a general guide, please allow 4 - 6 weeks for processing of requests. However, we may experience a delay in processing some requests due to: Patient's upcoming clinic appointments or if the patient has been warded The doctor is away on leave

What are the charges?

Type Of Medical Report Description Fees (Inclusive Of GST) Ordinary Medical Report Provides the relevant facts about the medical condition and treatment/medication the patient is receiving. Report is in the form of a written report. $121.00 Completion of Insurance Form Report is in the form of a medical insurance form questionnaire. Information required may consist of diagnosis, name of procedure, and details of medical condition or treatment given. $121.00 Specialist Medical Report / Percentage Disability Report A Specialist Medical Report is a medical report in response to requests that requires the doctor's specific opinion and prognosis of your medical condition. This may require an assessment and a review of the patient at the Specialist Outpatient Clinic and specialist consultation will be borne by the patient separately. This is in addition to further tests such as radiological images or laboratory investigation procedures that are required for the completion of the Specialist Medical Report. $222.00 Admin Fee for Duplication of Medical Certificate A certified true copy of the Medical Certificate issued by the clinics. $12.00 Admin Fee for Duplication of Referral Letter A certified true copy of Referral Letter from polyclinics or other medical institutions. $12.00 Admin Fee for Duplication of Day Surgery Report/ Hospital Inpatient Discharge Summary A duplicate copy of the Day Surgery / Hospital Inpatient Discharge Summary. It will provide brief information of the surgery, diagnosis and procedure. $12.00 Admin Fee for Duplication of Investigation Results Selective duplicate copies of investigation results such as blood test results, investigation reports (ECG, Electrophysiology, EMGS), X-ray and other radiological reports can be made available. $12.00 Admin Fee for Memo Provides basic information as specified by the patient. $12.00

Request for Medical Report | National Cancer Centre Singapore

If you are making claims from your insurance company or if you require a medical report, Health Information Management Services (HIMS) provides medical report processing service. The release of medical information is subject to official approval. Do take note that a medical report is prepared by our doctors only upon receipt of an application with payment.

How to apply for a Medical Report?

By HealthHub (with SingPass)

The following report types are available for application through HealthHub.

CERTIFIED TRUE COPY OF INSURANCE CLAIM FORM
COMPLETION OF INSURANCE FORM (PERMANENT DISABILITY CLAIM)*
COMPLETION OF INSURANCE FORM*
COPY OF DAY SURGERY REPORT
COPY OF GP/POLYCLINIC REFERRAL LETTER
COPY OF LAB/INVESTIGATION RESULTS
COPY OF MEDICAL CERTIFICATE
ORDINARY MEDICAL REPORT

Login with SingPass to HealthHub (under Medical Reports/Certificates Requests) to submit your request.
Upload the insurance form in PDF format. Each form will be charged individually so please submit a separate application if you have more than one form.
Payment is to be made online via eNETS credit using Credit/Debit card.

By Email

Email us your requests at hims@nccs.com.sg
Please include us the following documents:
- Form A – Application & Consent Form;
- Form B – Letter of Undertaking (if you are applying for a patient who has deceased or is mentally incapacitated);
- Form C – Credit Card Authorisation Form;
- Copy of patient's identification documents e.g. Copy of patient's NRIC (front and back)
- Any relevant supporting documents and forms.
We will acknowledge your email within three working days.

In Person

Please call 6306 1246 to make an appointment at the Patient Service Centre, Level 1, NCCS.
Once you have arrived at the Patient Service Centre for your appointment, please call 6306 1246 and we will meet with you shortly.
Please remember to bring your forms and supporting documents.

By Post

Mail your forms and supporting documents to:

National Cancer Centre Singapore
Health Information Management Services
30 Hospital Boulevard, Singapore 168583

NOTE: Request for medical report will only be processed upon receipt of your documents, consent form (Consent for Release of Medical Information) or insurance form, and appropriate payment.

FAQs

Expand All

Patient’s written consent (Form A)
Patient's NRIC / Identification documents
Medical Report Fees (see table below)
Payment (Form C)
Other supporting documents, e.g. marriage certificate, birth certificate and letters of administration, as proof of the representative's relationship to the patient.

NOTE:
Please refer to Notes on Application for more details.

Kindly ensure all fields are completed and filled out correctly to avoid delays in processing. We can only process your application upon fulfilling the verification and receipt of all necessary forms, supporting documents and payment.

Patients aged 21 years and above
A patient who is a minor may apply for a medical report with the consent of both parents or legal guardian.
If the patient is deceased or mentally incompetent, consent is required from the appointed representative of the estate. If there is no representative appointed for the estate, a separate Letter of Undertaking must be completed by all immediate next-of-kin of the patient. Copies of the death certificate and other supporting documents e.g. marriage certificate, birth certificate, and letters of administration, as proof of your relationship to the patient must be submitted together with the application.
Interested third parties, with the consent of the patient.

As a general guide, please allow 4 - 6 weeks for processing of requests.
However, we may experience a delay in processing some requests due to:

Patient's upcoming clinic appointments or if the patient has been warded
The doctor is away on leave

The regular consultation and hospitalisation fees paid do not include the cost for a medical report as not every patient requires one. A fee has to be levied for this additional service of providing medical reports to cover the hospital's administrative costs and the doctor's professional inputs. This is a standard practice across all Public Healthcare Institutions.

Type Of Medical Report	Description	Fees (Inclusive Of GST)
Ordinary Medical Report	Provides the relevant facts about the medical condition and treatment/medication the patient is receiving. Report is in the form of a written report.	$121.00
Completion of Insurance Form	Report is in the form of a medical insurance form questionnaire. Information required may consist of diagnosis, name of procedure, and details of medical condition or treatment given.	$121.00
Specialist Medical Report / Percentage Disability Report	A Specialist Medical Report is a medical report in response to requests that requires the doctor's specific opinion and prognosis of your medical condition. This may require an assessment and a review of the patient at the Specialist Outpatient Clinic and specialist consultation will be borne by the patient separately. This is in addition to further tests such as radiological images or laboratory investigation procedures that are required for the completion of the Specialist Medical Report.	$222.00
Admin Fee for Duplication of Medical Certificate	A certified true copy of the Medical Certificate issued by the clinics.	$12.00
Admin Fee for Duplication of Referral Letter	A certified true copy of Referral Letter from polyclinics or other medical institutions.	$12.00
Admin Fee for Duplication of Day Surgery Report/ Hospital Inpatient Discharge Summary	A duplicate copy of the Day Surgery / Hospital Inpatient Discharge Summary. It will provide brief information of the surgery, diagnosis and procedure.	$12.00
Admin Fee for Duplication of Investigation Results	Selective duplicate copies of investigation results such as blood test results, investigation reports (ECG, Electrophysiology, EMGS), X-ray and other radiological reports can be made available.	$12.00
Admin Fee for Memo	Provides basic information as specified by the patient.	$12.00