What is the difference between Leave at Doorstep Delivery and other collection and delivery options?

Leave at Doorstep Delivery allows patients to receive their medication parcels at their preferred residential address without needing to be physically present to receive them. This helps ensure timely access to medications and reduces unsuccessful deliveries. With Leave at Doorstep Delivery, you are able to select your preferred delivery date, but not a specific time slot. Your medication parcel will be delivered anytime between 10am to 10pm . Your medication parcel will be delivered within 3 working days from that date. You will receive a notification on the morning of delivery and another notification when the medication parcel has been successfully delivered. Patients should retrieve their medication parcel as soon as possible after receiving notification of successful delivery. NCCS also offers other collection and delivery options such as: Doorstep delivery with In-Person Handover Delivery. With In-Person Handover Delivery, patients can select their preferred delivery date and time slot. You or someone who is aged 18 years old or above, must be present to receive the medication parcel. Pre-order Preparation at NCCS Pharmacy (Outram), Level 2, Counter 8. Patients can collect their medication on the pre-arranged collection date from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm. PILBOX Locker at NCCS Pharmacy (Outram), Level 2. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during operating hours from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm, excluding Public Holidays. PILBOX Locker at NCCS Pharmacy (Outram), Medication Service @ Clinic, Level 13. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during Medication Service @ Clinic operating hours from Monday to Friday, 9am to 5pm, excluding Public Holidays. Counter collection at NCCS Pharmacy (Outram), Level 2. Patients can walk in to take a queue number to collect their medication between Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm.

What is the difference between Leave at Doorstep Delivery and other collection and delivery options?

Leave at Doorstep Delivery allows patients to receive their medication parcels at their preferred residential address without needing to be physically present to receive them. This helps ensure timely access to medications and reduces unsuccessful deliveries. With Leave at Doorstep Delivery, you are able to select your preferred delivery date, but not a specific time slot. Your medication parcel will be delivered anytime between 10am to 10pm . Your medication parcel will be delivered within 3 working days from that date. You will receive a notification on the morning of delivery and another notification when the medication parcel has been successfully delivered. Patients should retrieve their medication parcel as soon as possible after receiving notification of successful delivery. NCCS also offers other collection and delivery options such as: Doorstep delivery with In-Person Handover Delivery. With In-Person Handover Delivery, patients can select their preferred delivery date and time slot. You or someone who is aged 18 years old or above, must be present to receive the medication parcel. Pre-order Preparation at NCCS Pharmacy (Outram), Level 2, Counter 8. Patients can collect their medication on the pre-arranged collection date from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm. PILBOX Locker at NCCS Pharmacy (Outram), Level 2. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during operating hours from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm, excluding Public Holidays. PILBOX Locker at NCCS Pharmacy (Outram), Medication Service @ Clinic, Level 13. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during Medication Service @ Clinic operating hours from Monday to Friday, 9am to 5pm, excluding Public Holidays. Counter collection at NCCS Pharmacy (Outram), Level 2. Patients can walk in to take a queue number to collect their medication between Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm.

What is the difference between Leave at Doorstep Delivery and other collection and delivery options?

Leave at Doorstep Delivery allows patients to receive their medication parcels at their preferred residential address without needing to be physically present to receive them. This helps ensure timely access to medications and reduces unsuccessful deliveries. With Leave at Doorstep Delivery, you are able to select your preferred delivery date, but not a specific time slot. Your medication parcel will be delivered anytime between 10am to 10pm . Your medication parcel will be delivered within 3 working days from that date. You will receive a notification on the morning of delivery and another notification when the medication parcel has been successfully delivered. Patients should retrieve their medication parcel as soon as possible after receiving notification of successful delivery. NCCS also offers other collection and delivery options such as: Doorstep delivery with In-Person Handover Delivery. With In-Person Handover Delivery, patients can select their preferred delivery date and time slot. You or someone who is aged 18 years old or above, must be present to receive the medication parcel. Pre-order Preparation at NCCS Pharmacy (Outram), Level 2, Counter 8. Patients can collect their medication on the pre-arranged collection date from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm. PILBOX Locker at NCCS Pharmacy (Outram), Level 2. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during operating hours from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm, excluding Public Holidays. PILBOX Locker at NCCS Pharmacy (Outram), Medication Service @ Clinic, Level 13. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during Medication Service @ Clinic operating hours from Monday to Friday, 9am to 5pm, excluding Public Holidays. Counter collection at NCCS Pharmacy (Outram), Level 2. Patients can walk in to take a queue number to collect their medication between Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm.

What is the difference between Leave at Doorstep Delivery and other collection and delivery options?

Leave at Doorstep Delivery allows patients to receive their medication parcels at their preferred residential address without needing to be physically present to receive them. This helps ensure timely access to medications and reduces unsuccessful deliveries. With Leave at Doorstep Delivery, you are able to select your preferred delivery date, but not a specific time slot. Your medication parcel will be delivered anytime between 10am to 10pm . Your medication parcel will be delivered within 3 working days from that date. You will receive a notification on the morning of delivery and another notification when the medication parcel has been successfully delivered. Patients should retrieve their medication parcel as soon as possible after receiving notification of successful delivery. NCCS also offers other collection and delivery options such as: Doorstep delivery with In-Person Handover Delivery. With In-Person Handover Delivery, patients can select their preferred delivery date and time slot. You or someone who is aged 18 years old or above, must be present to receive the medication parcel. Pre-order Preparation at NCCS Pharmacy (Outram), Level 2, Counter 8. Patients can collect their medication on the pre-arranged collection date from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm. PILBOX Locker at NCCS Pharmacy (Outram), Level 2. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during operating hours from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm, excluding Public Holidays. PILBOX Locker at NCCS Pharmacy (Outram), Medication Service @ Clinic, Level 13. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during Medication Service @ Clinic operating hours from Monday to Friday, 9am to 5pm, excluding Public Holidays. Counter collection at NCCS Pharmacy (Outram), Level 2. Patients can walk in to take a queue number to collect their medication between Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm.

Medication Delivery Service (MDS)

Medication Delivery Service (MDS) is a service that delivers medications to your home.

Leave at Doorstep Delivery is the default delivery option for eligible medications and allows patients to receive their medication at their preferred delivery address without needing to be physically present to receive them. This provides a more convenient and flexible way to receive eligible medications. Leave at Doorstep Delivery is provided free of charge* to all patients.

Some medications or delivery arrangements may still require an In-Person Handover Delivery. In such cases, you or a person authorised by you must be physically present to receive the medication parcel. The collection and delivery options available to you will be presented during the ordering process or explained by the pharmacist when your order is arranged.

How Medication Delivery Works

Submit your order

We will confirm your order details, including address and delivery date via call and SMS

Leave at Doorstep delivery¹ OR receive in-person²

For Leave at Doorstep delivery, an SMS will be sent when your package is delivered

How To Order

Online

Click here to submit your order

Call

Tel no.: 6243 7232 / 6243 7234 (Mon - Fri: 9.30am -5pm excluding public holidays)

Click here to email your order

Medical orders are only accepted via the online form, call or email. Orders are not accepted via the HealthHub app.

*Effective May 2027, a fee may be charged if patients wish to select a specific delivery time slot. There is no cost for selection of delivery date.
¹Eligible medication will be sent on your preferred date at no specific time. There is no need to acknowledge receipt of parcel.
²Eligible medication will be sent according to your preferred date and time range. Requires acknowledegment of receipt of parcel.

Terms & Conditions:

Certain medications or items e.g. controlled drugs, medication not kept by NCCS Pharmacy or milk feeds, are not eligible by Medication Delivery Service (MDS).
Please submit your delivery request at least 7 working days before your medication(s) runs out. Requests for MDS less than 7 working days will not be accepted.
If you submitted your delivery request via the online form or email, we will contact you within 3 working days to confirm your delivery order.
For In-Person Delivery, please ensure that an authorised person (age 18 and above) is at home to receive your medication at the scheduled delivery time.
An administration fee of $8 will be incurred if there are any changes made 7 working days or less before the arranged delivery date
By opting for Leave at Doorstep Delivery:
- Our delivery partner will leave your medication parcel at your doorstep at any time (10am – 10pm) up to 3 working days from the delivery date that you have arranged with NCCS Pharmacy.
- To ensure safe delivery, our delivery partner will assess the suitability of leaving the parcel at your doorstep. If leaving the parcel at your doorstep is assessed to be unsuitable or not possible, alternative delivery arrangements may be required and charges may apply.
- Please retrieve or ensure retrieval of the parcel as soon as you receive the notification of successful delivery.
- By consenting for my parcel to be left at my doorstep, I confirm that I have read, understood, and agree to the Terms and Conditions (T&C). I acknowledge the risks associated therewith and accept that the pharmacy, delivery company and delivery personnel shall not be responsible for any loss, theft or damage of my parcel occurring after delivery at my doorstep, including any unauthorised access to information contained in and/or on the parcel arising from any such loss or theft.
- If you do not agree with the above, please choose an alternative mode of collection which may be chargeable.
Medications are non-exchangeable and cost is non-refundable.

FAQs

A. Leave at Doorstep Delivery

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The Leave at Doorstep Delivery option is only available for eligible ambient medications which can be stored safely at room temperature and do not require refrigeration or specialised temperature-controlled handling during delivery.

Certain medications may not be suitable for Leave at Doorstep Delivery due to storage requirements, safety considerations, regulatory requirements, counselling needs, or other operational considerations. These medications are excluded from Leave at Doorstep Delivery and will require In-Person Handover Delivery according to your selected date and timeslot, at no additional charge.

Please check with NCCS Pharmacy Delivery Team on the eligibility of your medication for Leave at Doorstep Delivery. If your medication cannot be delivered via Leave at Doorstep Delivery, the pharmacy team will advise on alternative delivery and collection options for your medications.

You are automatically enrolled in Leave at Doorstep Delivery when you sign up for MDS unless you choose to opt out by advising the NCCS Pharmacy Delivery Team.

If you chose to opt out of Leave at Doorstep Delivery, please inform NCCS Pharmacy Delivery Team at tel no: 6243 7232 / 6243 7234 or email: refill.med@nccs.com.sg of your preferred alternative mode of collection, which may be chargeable.

Leave at Doorstep Delivery allows patients to receive their medication parcels at their preferred residential address without needing to be physically present to receive them. This helps ensure timely access to medications and reduces unsuccessful deliveries. With Leave at Doorstep Delivery, you are able to select your preferred delivery date, but not a specific time slot. Your medication parcel will be delivered anytime between 10am to 10pm. Your medication parcel will be delivered within 3 working days from that date. You will receive a notification on the morning of delivery and another notification when the medication parcel has been successfully delivered. Patients should retrieve their medication parcel as soon as possible after receiving notification of successful delivery.

NCCS also offers other collection and delivery options such as:

Doorstep delivery with In-Person Handover Delivery. With In-Person Handover Delivery, patients can select their preferred delivery date and time slot. You or someone who is aged 18 years old or above, must be present to receive the medication parcel.
Pre-order Preparation at NCCS Pharmacy (Outram), Level 2, Counter 8. Patients can collect their medication on the pre-arranged collection date from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm.
PILBOX Locker at NCCS Pharmacy (Outram), Level 2. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during operating hours from Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm, excluding Public Holidays.
PILBOX Locker at NCCS Pharmacy (Outram), Medication Service @ Clinic, Level 13. Patients can arrange to collect their medication from a PILBOX Locker on a pre-arranged collection date during Medication Service @ Clinic operating hours from Monday to Friday, 9am to 5pm, excluding Public Holidays.
Counter collection at NCCS Pharmacy (Outram), Level 2. Patients can walk in to take a queue number to collect their medication between Monday to Friday, 9am to 5pm, and Saturday, 9am to 12.30pm.

If you have opted for Leave at Doorstep Delivery, you do not need to be present to receive your medication parcel. The medication parcel will be left at a suitable location at your residential address, subject to the delivery partner's assessment.

Some medications or delivery arrangements may require In-Person Handover Delivery. The NCCS Pharmacy Delivery Team will advise if this is necessary for your medication. For In-Person Handover Delivery, you or someone who is aged 18 years old and above, must be physically present at the address to receive the medication parcel.

Yes. Your medications can be delivered to your preferred residential address (e.g your family member’s home).

When you order Medication Delivery Service, you will be asked to indicate your preferred residential address for medication delivery. Please ensure that the address provided is accurate and suitable for the delivery option you select.

The delivery partner will assess the delivery location and identify a suitable sheltered and reasonably secure location to leave your medication parcel at your preferred delivery address. This may include locations such as the doorstep, behind a gate, or within a covered area that is protected from direct rain and sun exposure. You may indicate your preferred parcel placement location when placing your delivery order with NCCS Pharmacy Delivery Team.

If the delivery partner is unable to identify a suitable location, Leave at Doorstep Delivery will not be completed. Alternative collection or delivery arrangements may be offered, and charges may apply.

Please refer to the SMS notification of delivery and check the proof of delivery photo to identify and check the area where the medication parcel was left.

If you are still unable to locate the medication parcel, please contact NCCS Pharmacy Delivery Team at tel no: 6243 7232 / 6243 7234 or email: refill.med@nccs.com.sg as soon as possible for assistance. We will investigate the matter and advise on the next steps.

B. In-Person Handover Delivery

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Yes. You can request for In-Person Handover Delivery for medications instead of Leave at Doorstep Delivery.

Please note that In-Person Handover Delivery may be treated as a special delivery request, and any applicable charges will be communicated to you before your order is confirmed.

For In-Person Handover Delivery, please ensure that you or an adult who is aged 18 years or above is available to receive the medication parcel for successful delivery of your medication.

If delivery is unsuccessful, alternative arrangements such as a new delivery date, or pharmacy counter collection may be arranged, and charges may apply.

C. Ordering & Medication Information

If you need to change or cancel your delivery order, please contact NCCS Pharmacy Delivery Team as soon as possible at tel no: 6243 7232 / 6243 7234. Please note that requests are subject to the current status of your order and processing timelines.

Please note that requests for amendments and medication delivery cancellations cannot be made through HealthHub.

D. Special Delivery Requests

Requests for urgent delivery are subject to operational capacity and applicable charges. Please check with NCCS Pharmacy Delivery Team for more information on the available options and applicable charges for urgent delivery.

E. Delivery Issues

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Do not consume any medication if the parcel appears to be damaged or if you suspect that its contents may have been compromised.

If any medications or items are missing from your parcel, please contact NCCS Pharmacy Delivery Team at tel no: 6243 7232 / 6243 7234 or email: refill.med@nccs.com.sg as soon as possible for assistance.

We will investigate the case and advise on the next steps.

If your medication order has not been delivered within the expected delivery timeframe that was communicated to you and you did not receive any notification about a delay, please contact NCCS Pharmacy Delivery Team at tel no: 6243 7232 / 6243 7234 or email: refill.med@nccs.com.sg for assistance.

We will investigate the matter and advise on the next steps.