Visitor Policy

A. COMING TO NCCS

1. What should I do when I arrive at NCCS for my appointment?
   
   

   All patients coming to NCCS for the following procedures must do a self-administered COVID-19 Antigen Rapid Test (ART) on the day of their appointment; 

   1. Surgery at Operating Theatre at Level 3

   2. Endoscopy at Endoscopy Suite at Level 2

   3. Hookwire procedures at Mammography Suite at Level 1

   Patients are required to take a photo of their negative ART results with their NRIC and test date and show it to staff before the procedure.
   

   
   Steps for performing the self-administered ART:
   

   
   

   1) Perform the self-administered ART at home, on the day of scheduled appointment at NCCS. For a step-by-step guide on self-administered ART, please click here.

   
   

   2) Take a photo using your mobile phone of the negative ART result next to your NRIC, and indicate the test date (see photo below)

   
   

   
   

   3) Show the photo of the negative ART result to staff before the procedure.
   
   
2. Where can my caregiver and I buy food and drinks near NCCS?        
   
   The nearest food and beverage outlets are at the National Heart Centre Singapore or SGH. Please note that no eating or drinking is allowed within NCCS due to infection control measures to keep our patients protected.

B. ACCOMPANYING PERSONS/CAREGIVERS

1. My mother has an appointment for chemotherapy, can I accompany her to the Ambulatory Treatment Unit for her chemo session?
   
   
   The Ambulatory Treatment Unit is a high-risk area as patients receiving chemotherapy treatment are immunocompromised and more vulnerable to infections. To protect this group of patients, one accompanying person is allowed in the Ambulatory Treatment Unit waiting area at NCCS.
   
   
2. Can my 2 children accompany me to NCCS for my appointment?
   
   
   Due to COVID-19, the number of accompanying persons allowed has been limited to reduce the possibility of disease transmission. For their safety, children under 12 years old are strictly not allowed into NCCS. 
   

C. RESCHEDULING APPOINTMENTS

1. I’m feeling unwell with flu-like symptoms and a fever, should I come for my appointment?
   
   
   If you feel unwell, you should not come for your appointment at NCCS. Please call the NCCS Call Centre at (65) 6436 8088 to reschedule your appointment.
   
   
   Please wear a mask and seek medical attention if feeling unwell.
   

D. MEDICATION

1. Are there controls to keep me safe when I’m collecting my medicine at NCCS?
   
   With effect from 13 April 2020, NCCS has implemented enhanced infection control measures to facilitate safe distancing at NCCS Pharmacy.
   
   Patients with prescriptions from NCCS Specialist Outpatient Clinics
   
   Patients with prescriptions from our Specialist Outpatient Clinics will have their medications delivered to their home. Nursing and clinic staff will confirm the patient's delivery address and contact number and our pharmacy staff will call the patient to arrange for a delivery date.
   
   Patients who require a) injectables for administration in clinics; b) controlled drugs; c) urgent antibiotics; or d) urgent medications
   
   Patients who require the above will be directed to the pharmacy to collect their medications.
   
   Patients without a clinic appointment who have a prescription for re-supply of medication
   
   Patients who have a prescription for re-supply of medication should arrange for medication delivery to their home. Call the pharmacy at (65) 6243 7232 / (65) 6243 7234, or fill up the online form here or scan the QR code below.
   
   
   
   Patients coming to NCCS just to collect medication, should hand their prescription to the pharmacy staff who will arrange medication delivery to their home.
   
   
2. I’m running out of my medication but prefer not to come to NCCS during this time to get more. What should I do?
   
   Please call NCCS Call Centre at (65) 6436 8000 for assistance. Ensure that you give the call centre staff your contact number. Our staff will check with your treating doctor and call you back to advise on suitable arrangements. Please ensure that you have at least 2 weeks remaining supply of medication when you call.
   
   
3. My appointment has been rescheduled, but my medication is not enough to last till my rescheduled appointment. What should I do?
   
   Call the NCCS Call Centre at (65) 6436 8000 for assistance. Ensure that you give the call centre staff your contact number. Our staff will check with your treating doctor and call you back to advise on suitable arrangements.
   
   For certain medications, it is possible to have the prescription extended till the date of your rescheduled appointment and have the medication delivered to your home. Your treating doctor will check which medications you are on and advise.
   
   
4. How long does it take for medication delivery? When will my medication be delivered?
   
   Please call the pharmacy at (65) 6243 7232 / (65) 6243 7234 to request for medication delivery, at least 7 days before your desired delivery date.
   
   If you have your prescription with you and need assistance with a prescription top-up, you may call NCCS Call Centre at (65) 6436 8000 for assistance.