Coronaviruses are a large family of viruses that are known to cause illnesses ranging from the common cold to pneumonia (a more severe lung infection). The evidence suggests that COVID-19 spreads mostly via droplets, like the way the common cold or flu spreads. An individual may become infected if these droplets come into contact with the eyes, nose or mouth or directly or indirectly through hands that have come into contact with the droplets.
For latest updates on COVID-19, please visit MOH’s website at https://www.moh.gov.sg/covid-19
1) Wash your hands frequently with soap and water for at least 20 seconds to kill germs
2) Avoid touching your eyes, nose and mouth, especially with unwashed hands
3) Clean and disinfect frequently touched objects such as your mobile phone, door handles and taps and sinks in the home
4) Practice safe distancing – stay away from crowded places or gatherings
5) Stay home as much as possible
6) Wear a mask, if you really need to leave the house to get essentials
All patients and accompanying persons must complete an online health declaration form at https://www.nccs.com.sg/tdf when they arrive at NCCS. The completed declaration form must be shown to the triage and screening counters located at the entrance of NCCS. Please make sure that you fully declare your travel history and health condition. Under the Infectious Diseases Act, anyone making false declarations can be prosecuted. Accompanying persons who are unwell will not be allowed to enter NCCS.
As part of national contact tracing efforts, patients and accompanying persons must check-in to the SafeEntry system with their identification card/passport. Please ensure that you and your accompanying person bring along your identification cards/passports, when you come for your appointment.
To speed up the declaration process, follow these following steps:
1. Complete the online health declaration form found here https://www.nccs.com.sg/tdf before arriving at NCCS.
2. Alternatively, when you arrive at NCCS, look out for posters with the QR code to the online health declaration form. Scan the QR code to complete your health declaration.
3. After completing the form, keep the browser tab open.
4. Check in using SafeEntry.
5. Show the online declaration screen to the staff at the screening counter before entering NCCS.
The ATU is a high-risk medical setting where patients have a higher risk of getting the virus than the general population. Due to strict safe distancing measures, accompanying persons/caregivers are strictly NOT allowed in the ambulatory treatment unit (ATU) with effect from 8 April 2020.
Accompanying persons can drop the patient at the triage area at the entrance of NCCS. During treatment, the patient will be informed of the estimated end time of the treatment to make arrangements for pickup. If the patient needs assistance to contact their accompanying person, please fill in the form provided at the triage counter with the relevant contact details.
For their safety, children below 12 years old are not allowed to enter NCCS during this time.
If you feel unwell, you should not come for your appointment at NCCS. Please call the NCCS Call Centre at (65) 6436 8088 to reschedule your appointment.
Please wear a mask and seek medical attention as soon as possible at a Public Health Preparedness Clinic (PHPC), where a GP can evaluate your symptoms. You can find an updated list of PHPCs at https://www.flugowhere.gov.sg
At the clinic, you should declare travel history (if any) and if you have had close contact* with a confirmed case of COVID-19 infection, or have been to one of the known COVID-19 clusters in Singapore.
*Close contact is defined as:
- Anyone who provided care for the patient, including a health care worker or family member, or who had other similarly close physical contact;
- Anyone who stayed (e.g. household members) at the same place as a case;
- Anyone who had close (i.e. less than 2m) and prolonged period of time, about 15 minutes* or more, with the individual.
Yes, patients who have scheduled appointments for essential treatment or scans should proceed with their appointment.
If you are concerned about coming to NCCS for your appointment at this time, please call the NCCS Call Centre at (65) 6436 8088 and ask that your doctor reviews your case to determine the appropriate options for your care.
For urgent cases, we can arrange for your doctor to call you to discuss your concerns. Please allow some time as your doctor may be seeing patients.
Please ensure that our Call Centre staff have your updated contact details so that your doctor can call you back to discuss your case.
With effect from 13 April 2020, NCCS has implemented enhanced infection control measures to facilitate safe distancing at NCCS Pharmacy.
Patients who have prescriptions should take note of the following:
- Patients with prescriptions from our Specialist Outpatient Clinics will have their medication delivered to their home. Our nursing and clinic staff will confirm the patient's delivery address and contact number to arrange for the delivery.
- Patients who require a) injectables for administration in clinics, b) controlled drugs and c) urgent antibiotics, will be directed to wait in the treatment rooms. The pharmacist will bring them to the patients.
- Patients without a clinic appointment who have a prescription for re-supply of medication, should choose medication delivery. Please call the pharmacy at (65) 6436 8091 to make the arrangements.
Patients who come to NCCS just to collect their medication, should hand their prescription to the pharmacy staff. Their medication will be delivered to their home.
Call the NCCS Call Centre at (65) 6436 8000 for assistance. Ensure that you give the staff your contact number. Our staff will check with your treating doctor and call you back to advise on suitable arrangements.
For certain medications, it is possible to have the prescription extended till the date of your rescheduled appointment and have the medication delivered to your home. Your treating doctor will check which medications you are on and advise. Please ensure that you have at least 2 weeks remaining supply of medication when you call us.
Please call the pharmacy at (65) 6436 8091 to make the arrangements and kindly ensure that you have at least 2 weeks remaining supply of medication. You will be called back within 5 working days to discuss arrangements for your medication delivery.
If you have your prescription with you and need assistance with a medication refill, you may call NCCS Call Centre at (65) 6436 8000 for assistance. We seek your understanding that there may be some delays in delivery due to the current capacity of delivery companies during this period.
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11 Hospital Crescent, Singapore 169610 +65 6436 8000