Outpatient Guide

 

How do I prepare for my appointment?
What do I bring for my first appointment?
What do I bring for my follow-up appointment(s)?
Which doctor will I see?
What is the registration process like for my first visit?
What is the registration process like for my follow-up visits?
What is the registration process like for blood registrations?
How long will my visit take?
What are the consultation fees and charges?
How do I get there?
How do I view or change my appointment?

Before your visit:

Q. How do I prepare for my appointment?

  • If you have been requested to perform any tests or scans, please complete them before your appointment
  • If you are required to fast before your appointment, please follow the specific instructions that were shared with you
  • If you need help, please call 6436 8088 during office hours

Q. What do I bring for my first appointment?

Please bring the following documents:

  1. NRIC or Birth Certificate (if you are under 15)
  2. Passport and Employment Pass / Work Permit (if you are a foreigner)
  3. Medical Benefit Cards e.g. Civil Service Card / Public Service Card / Letter of Guarantee (if any)
  4. Referral letter written by your doctor
  5. Any other medical reports / biopsy results / x-ray films etc

Q. What do I bring for my follow-up appointment(s)?

To facilitate a smooth registration process, please bring your appointment card/list on each visit.

During your visit:

Q. Which doctor will I see?

You will be assigned to oncologists specialized in treating your medical condition.

At NCCS, we believe in providing the most effective outcome to patients through our multidisciplinary approach, where any treatment there is for cancer is available. They include Medical Oncology, Oncologic Imaging, Palliative Medicine, Surgical Oncology and Radiation Oncology.

Kindly visit here for a list of our specialists.

Q. What is the registration process like for my first visit?

Arrive at least 10 minutes before the appointment time at the specified clinic for registration.

Register yourself at our Self Registration Kiosk in the clinic. Our staff will attend to you shortly. Please note that the queue number given is not sequential.

To ensure that the correct care and service is rendered to you, our staff will ask for your name and NRIC or Address or Date of Birth at every point of your care contact.

Q. What is the registration process like for my follow-up visit(s)?

You may register at the Self Registration Kiosk. Follow the instructions as indicated on the kiosk. After registering, you will be issued a queue number with a journey. Just proceed to the next service station upon successful registration.

In the event of an unsuccessful self-registration, you will be issued with a queue number from the kiosk. Please proceed to the waiting area and our staff will attend to you shortly.

Do note that the queue numbers displayed on the queue board are not in running sequence.

You can go for your meals or attend to other matters while waiting to see your doctor. If you have registered for SMS Queue Reminder Service, a SMS will be send to your handphone to remind you of your appointment.

Q. What is the registration process like for blood investigations?

Kindly proceed to Level 2, Patient Care Services.

Register at our Self Registration Kiosk at Patient Care Services for a queue number.

The lab counter staff will register your laboratory procedure and process the payment before blood tests are done.

If you need to do blood investigations before your consultation (on arrival), you may choose option (a) or (b).

(a)     a day or more before the appointment date – you may leave the Centre after blood-taking. On your consultation day, please present the blood test slip (given by lab technician) to the counter staff.

(b)     on the appointment day – Depending on the type of blood test you required, please adhere to the following:

Arrive 1 hour or 1.5 hour before your appointment time.

Proceed to the Patient Care Services for laboratory registration and blood taking. The laboratory technician will issue you a slip (stating the time the blood was taken) upon the completion of blood taking.

Proceed to the respective clinic or treatment unit and present the slip to the counter staff.

Q. How long will my visit take?

Average time for your visit may take 1 - 3 hours, depending on the complexity of the conditions seen in the clinic on that day. Long consultation waiting times can also occur when doctors are called to attend to emergencies in the operating theatres or wards, or if consultations of patients ahead of you take longer due to complications.

Q. What are the consultation fees and charges?

For charges, please click here.

For payment, please click here.

Q. How do I get there?

You are encouraged to take public transport as parking facilities are limited. For directions to NCCS, click here.

Q. How do I view or change my appointment?

View or change your outpatient (SOC) appointment online by clicking here, or use the Health Buddy mobile app.

  • These options offer you convenient access to information about your appointments any time of the day.
  • You can view all your SOC appointments across SingHealth Institutions at one go
  • Find exclusive slots available only online and on mobile

Q. If I don’t want to queue after I’ve seen the doctor, can I get my medication delivered to me?

Yes, with a valid prescription from a SingHealth institution, patients can choose for their medication to be delivered to your home or office.
For more info, please access this link on the Medication Delivery Service.

Free on iTunes or Google Play. Scan QR code directly to download.

If you need to change or cancel your appointment, please do so at least three working days before the scheduled appointment. This will help another patient waiting for medical attention to get an earlier appointment.