|
Does the pharmacy accept my prescription benefit card?
- The pharmacy accepts a large number of prescription benefit cards and contracts with the relevant providers. You may wish to enquire our pharmacy staff before submitting your prescription for processing. We can determine if your benefit card is acceptable.
What can I do to get my prescriptions filled faster?
- The outpatient pharmacy is very busy especially from 11.00am to 12.30pm and from 3.00pm to 4.00pm. Incomplete details and payment issues cause many delays. You can help us to serve you faster by providing us the complete details of your medication needs and payment scheme before submiting the prescription. Alternatively, you may wish to visit the pharmacy during off-peak hours. Our average waiting time during off-peak hours less than 10 minutes.
Can I get refills on my prescriptions?
- Yes, if the physician indicates refills on the original prescriptions. Otherwise, a new prescription must be obtained for further refills.
Does the pharmacy sell over-the-counter (OTC) medications?
- The pharmacy sells a limited range of over-the-counter (OTC) medications, catering only to our patient's needs/uses. There are also limited Pharmacy Only Medicines (POM) available.
Why can't I get a refund on medications I no longer take?
- We have strict policies and procedures governing the return of medications from patient to pharmacy, as we believe our patients should receive safe and effective medication. You can approach our pharmacy staff to confirm the refund status of your medication.
Can I claim the medication cost through Medisave / Medishield?
- Only chemotherapy drugs can be claimed through Medisave/Medishield. For more details, please approach our pharmacy staff.
Please click here for more details.
Why can't I get a full supply of medication if my doctor prescribes for a year?
- The quality of medication can be adversely affected by storage conditions. To ensure the safety and effectiveness of medications, our pharmacy usually dispenses up to a maximum of 3 months supply per item to patients.
- Should the patient develop intolerance to the medication and has to stop taking it, the remaining supply will be wasted. Many medications are not returnable to pharmacy after they have been stored at home by patients.
|
